Customer Ordering Assistant, Bibendum PLB

Job title:

Customer Ordering Assistant


Bibendum PLB


North London


22nd July 2016

Job Description:

The Customer Ordering team are the main contact with our customers. Customer Ordering Assistants place phone and email orders from a wide variety of On-Trade and Independent Merchant Customers. Alongside placing orders they undertake other administrative tasks that will ensure we deliver the correct stock, to the correct place, at the correct time.

Customer Ordering Assistants work shift patterns that support the Customer Ordering team's opening hours.


  • Processing orders accurately, received by email and phone, for On Trade and Independent Merchant Customers
  • Communicating any unavailable items from phone or email orders to the relevant sales support and completing the unavailable spreadsheet in full
  • Ensure all trade prices on Core wines are reported to the Sales Support and contact logged
  • Ensuring all customer contact or issues is contact logged at all times
  • Ensure all sales messages are read and adhered to at all times to ensure mistakes are minimised
  • Ensure all templates related to orders are sent to Trade team as and when required
  • Answering the Trade Sales order telephone hotline and any overflow calls professionally and in a timely manner
  • Dealing with customer ordering enquiries quickly and correctly
  • Passing other calls to the relevant person/ department
  • Undertaking any other administrative tasks as requested by the Team Leader or Manager

Employee Profile:

  • Have excellent written and verbal communication skills
  • Have a proven ability to prioritise and multi-task in a high pressure environment
  • High level of attention to detail and accuracy in completion of work
  • An excellent problem solver
  • Strives for excellence at all times
  • Highly organised and able to work to work under pressure and to tight deadlines
  • Adaptable, resilient, professional and flexible
  • A team player and seeks to help other team members whenever possible
  • Experience with Microsoft packages including Outlook, Word and Excel


  • Customer Service
  • Administration

Work Type:

Full-Time, Permanent

Salary and Benefits:

£20, 000 plus benefits

How to Apply:

To apply for this role, please go to apply by Friday 22 July 2016