Booking Terms & Conditions

Terms & Conditions

Full payment (or initial deposit plus a completed standing order mandate where applicable*) must be made at time of booking - we do not accept provisional bookings and places will only be confirmed once payment is received and Student Services have emailed a booking confirmation.

Bookings made using a paper-based booking form will only be accepted on valid forms with signed/agreed student declaration and the required authorisation for invoice request bookings for account holders.

*Standing Order bookings are applicable to students taking the Level 4 Diploma in Wines only. Students who wish to set up a standing order must use a booking form which can be requested by emailing studentservicesteam@wsetglobal.com

Entry requirements for WSET Level 3 Award in Wines, WSET Level 3 Award in Spirits and WSET Level 4 Diploma in Wines

Each of the above qualification courses have entry requirements, detailed below. Before your place can be confirmed, your eligibility will need to be checked and validated by our team. Please do not complete your booking unless you meet these entry requirements. 

WSET Level 3 Award in Wines

To enrol on this qualification you must have:

WSET Level 3 Award in Spirits

To enrol on this qualification you must have:

WSET Level 4 Diploma in Wines

To enrol on this qualification you must have:

Unfortunately due to the nature of the qualification and its assessments, we are unable to accept any other pre-requisite knowledge for this programme.

If you book a place on one of these courses but we are unable to validate your eligibility, we will have to cancel your place and refund your fee. Your course will not be 100% confirmed until we have validated your eligibility. 

Cancellations

Cancellations of confirmed places are accepted up to 10 working days prior to the start of the course. An administration fee of £25.00 plus the full cost of the study materials supplied will be deducted and the remainder of the course fee refunded to the payee.

Transfers of a confirmed booking either to another course or applicant can be made up to 10 working days before the course start date on payment of a £25.00 admin fee plus the cost of any additional study materials which may be applicable.

Course or examination transfers

Transfers cannot be carried forward to the next academic year (which commenced on 1 August). If a confirmed course booking is cancelled during the ten working days prior to the start of the course, or at any time after the start of the course, no refund or transfer of the course fees will be made.

Examination dates are fixed to the course onto which you book and any transfer to an alternative date will incur an administration fee of £25.00. All transfer requests must be made in writing or by email to (studentservicesteam@wsetglobal.com) at least 10 working days before the original examination date.

Transfer requests made within 10 working days of the examination date will incur the admin fee and cost of examination paper which will have been ordered via WSET Awards. Course fees will be refunded in full if WSET School London changes a course date or cancels a course if enrolments do not reach the required minimum numbers – notification will be made in the 10 working days prior to the planned start date of the course. Please note all transfers are subject to availability on alternative course/examination dates.

Delivery of course materials

Level 1 course materials are provided to students on the first day of the course. They will not be posted in advance.

Levels 2 & 3 course materials can be posted to a student’s home address (delivery fees apply) or collected from WSET School London during office hours (9am-5pm Monday-Friday). 

The pack is bulky and requires a signature – please indicate an alternative delivery address if necessary. It is essential that a daytime telephone number is provided. Please note that your email address will be sent to our distribution centre to enable your materials to be tracked by you to ensure delivery. If you do not wish your email to be sent, to this secure third party, please contact WSET School London before booking to arrange another method of receiving materials.

It is important for the student to provide a complete and accurate delivery address and make sure someone is available to receive the package, at that address, at the prescribed time. Any materials returned to our distribution centre, having not been successfully received by the student, will automatically result in an additional cost of return being charged. 

Level 4 course materials

All course materials for the Level 4 Diploma in Wines are digital. You will be given access to the digital materials after booking your course. 

Policies

We strive to keep our classroom and online experiences the best that they can be and we want our courses to be accessible and inclusive. Student feedback is very valuable to us and informs every stage of our planning and development. 

We have worked with WSET Awards to develop the below policies, with the aim of informing and protecting our students. 

Special Considerations Policy

Reasonable Adjustments Policy

Diversity and Equality Policy

Conflict of Interest Policy