This page provides WSET Remote Invigilation Device Setup Instructions. Please take time to understand the information so you are prepared to take your exam.
Device Setup Instructions
1. Open your email from examsnoreply@wsetglobal.com
- Email Subject Line: "Please check that your computer is ready for your remotely invigilated exam"
- click on TEST YOUR EQUIPMENT NOW.
2. Follow the on screen prompts to complete your System Check Test
- Note: During System Check Step 6, with your secondary device's ProctorExam application open; you will scan the QR code showing on your primary device.
3. Ignore system updates after completing System Check
- To prevent any issues, we advise candidates not to take any system updates / turn off automatic updates once the System Check Test is complete. Updating the system after completing the System Check may revert all settings. Please wait until you have submitted your exam.
Additional Instructions
Screensharing for Macs
If you are using a macOS primary device, please ensure you have screenshare enabled by following these steps (Your exam will not work without screenshare enabled):
- On your Mac, choose Apple menu > System Preferences, click Privacy & Security in the sidebar (You may need to scroll down).
- Click Screen Recording.
- Turn screen recording on for the Google Chrome app in the list.
- For additional guidance see this support page, and toggle to your macOS: https://support.apple.com/guide/mac-help/control-access-to-screen-recording-on-mac-mchld6aa7d23/13.0/mac/13.0
ChromeOS
ChromeOS Devices must have all applications and browsers shut down completely besides the browser needed to take the exam (no background applications) in order for the System Check and Exam to function.
Help
Chat Support 24/7
- Within your System Check and Exam emails are links to test your equipment and to take your exam. 24/7 Chat Support is available within these links and can be accessed by using the live chat function on your screen. Please note: This service is only available in English.
RI Issues Form
- Use this form to submit your query to WSET staff if Chat Support is not able to resolve your query. Click on the form text to access.
System Check and Exam Setup Video Tutorial
- This user guide shows you how to test your equipment and set-up for your exam. Please note it is not WSET Specific.
- Review List of Violations and Common Issues which Require a Re-Sit and Requirements in the rest of this webpage for WSET expectations.
- Step 10 of the Exam Setup Guide requires candidates show additional materials allowed for the exam. Additional materials ARE NOT PERMITTED in WSET RI exams.