WSET RI Candidate Quick Guide

This page will help make sure your devices are setup and ready to go before your System Check and Exam Setup. Please review each section and follow applicable directions. As a reminder, it is important you complete your System Checks immediately once you have followed guidance.

Candidate Quick Guide

Please review and follow this Candidate Quick Guide webpage before attempting your System Check. This information ensures your devices are suitable and set up correctly and the System Check verifies this. 

Note: Completing your System Check immediately upon receipt and 7 days before your exam allows you plenty of time to find suitable devices and/or seek additional help from your WSET Approved Programme Provider (APP) if you experience troubles during your System Checks. Whereas waiting less than 7 days can be problematic. 

After reviewing and following these sections to ensure your devices are set up and once you click on the system check link or exam link, you will be given simple prompted instructions on how to complete checks and your exam setup. Your exam link will be sent 72 hours (approx. 3 days) before your schedule exam date and time. Your exam date and time will be provided to you by your WSET APP. The starting time of your exam is when you will begin the exam setup. You will be instructed to then begin the exam when the set-up is complete. The exam clock begins when you enter the exam.

To download and print a copy of the guidance below: WSET RI Candidate Quick Guide

Technical Requirements

To sit a remotely invigilated exam, it is required that devices you intend to use meet the following technical requirements and are set up properly. Supported devices are listed below including a list of unsupported devices. You will need two devices as follows: 

 

Device One (to take the exam):

Device

Requirement

Bandwidth

1.5Mbit/s.

Tethering is not supported

Browser

The latest version of Google Chrome

Webcam

Maximum resolution of 1280 x 720

Screen Resolution

Recommended resolution 1440 x 900

Microphone

Required

Audio

Required

PC

Windows 8 or higher

Mac

Mac OS X and previous releases

Linux

64-bit Ubuntu 14.04+, Debian 8+, openSUSE 13.3+, or Fedora Linux 24+

Devices not supported for Device One:

Android tablets (Nexus 7, etc.), iOS tablets (iPad, iPad mini, etc.) and Microsoft Surface Pro (and earlier versions).

 

Device Two (for recording the exam room):

Device

Requirement

Mobile Device

You will need a mobile device or tablet on which you will download the ProctorExam app. Instructions for downloading the app will be provided during the system check process

Android device specification

5.1 or higher

iOS (Apple) device

10.0 or higher

Devices not supported for Device Two:

The Google Pixel series, Huawei P30 series, Huawei Y9S and the Samsung Galaxy A3 (2016)

Note: Technical requirements are always subject to change. Last updated June 2022. 

Specific Restrictions

With the continual introduction of new hardware, there are some issues we are aware of which have settings that could potentially block access to ProctorExam platform. Below are details on how to amend settings to allow access.

Lenovo - In order to allow enable webcam please click on this link: https://success.highfive.com/hc/en-us/articles/360004684891-No-Video-from-Camera-on-Windows#lenovo

MacOS Catalina and Big Sur - In order to grant access to folder permission to allow you webcam, microphone and screen sharing please click on this link:- https://nektony.com/duplicate-finder-free/folders-permission

Work related devices - Attempting to use a device and/or a VPN that is intended for work purposes may have restricted access and admin rights installed. Personal devices should be used whenever possible. If you are using a work device, you may find that you are not able to use the platform due to settings and security applied by your IT.  This may cause issues when trying to access the ProctorExam platform and therefore it is recommended to use a personal laptop. Note: We cannot guarantee a successful testing experience if a work device is used.

Device Setup Requirements

Check if you have the latest version of Google Chrome:

  1. On your computer, open Chrome
  2. Click on the icon in the upper corner that looks like three dot
  3. Click on help
  4. Click on About Google Chrome which will then show your latest version and if up to date or not

    To update Google Chrome:

  5. Click on the icon in the upper corner that looks like three dots

  6. Click Update Google Chrome. If you don’t see this button, you’re on the latest version
  7. Click Relaunch

Allow pop-ups for ProctorExam:

  1. Type chrome://settings/content into your Google Chrome browser and press Enter
  2. Click on Privacy and Security
  3. Scroll down and click on Pop-ups and redirects
  4. In 'Allow', click 'Add' and enter https://surpass.proctorexam.com 

Install ProctorExam extension/plugin within Chrome to allow screen sharing:

  1. Type https://chrome.google.com/webstore/category/extensions
  2. Search for ProctorExam
  3. Click on ‘add to chrome’
  4. Click on ‘add extension’

Download the ProctorExam Mobile application

  1. Find the ProctorExam application in the Apple App Store or Google Play store depending on what type of device you are using.
  2. Allow the application to access your camera, and then scan the QR code from the ProctorExam application on your mobile phone.

 Ignore system updates after completing system check

To prevent any issues, we advise candidates not to take any system updates once the system check is complete. Please wait until you have submitted your exam.

Troubleshooting

If you find that your webcam or microphone does not work, please see the below resources that may assist with fixing this:

 

Windows

Mac (Catalina and Big Sur)

Microphone

https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-10-94991183-f69d-b4cf-4679-c98ca45f577a

https://support.apple.com/en-gb/guide/mac-help/mchla1b1e1fe/11.0/mac/11.0

Camera

https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-camera-in-windows-10-87ebc757-1f87-7bbf-84b5-0686afb6ca6b

https://support.apple.com/en-gb/guide/mac-help/mchlf6d108da/11.0/mac/11.0

Screen sharing (Mac)

 

https://support.apple.com/en-gb/guide/mac-help/mchld6aa7d23/11.0/mac/11.0

 

You can use the following resources to check your equipment is working correctly:

 Microphone – https://www.onlinemictest.com/

Webcam- https://www.onlinemictest.com/webcam-test/ or https://webcammictest.com/