HELP
RI Issues Form
- Use this form to submit your query to WSET staff if Chat Support is not able to resolve your query. Click on the form text to access.
Chat Support 24/7
- Find your email from examsnoreply@wsetglobal.com. Within your System Check and Exam emails are links to test your equipment and to take your exam.
- 24/7 Chat Support is available within these links and can be accessed by using the live chat function on your screen.
- Please note: This service is only available in English.
System Check and Exam Setup Video Tutorial
- This user guide shows you how to test your equipment and set-up for your exam. Please note it is not WSET Specific.
- Review List of Violations and Common Issues which Require a Re-Sit and Requirements in the rest of this Essential Guidance webpage for WSET expectations.
- Step 10 of the Exam Setup Guide requires candidates show additional materials allowed for the exam. Additional materials ARE NOT PERMITTED in WSET RI exams.