Frequently Asked Questions

Below we have complied a list of frequently asked questions. If you cannot find an answer to your question here, please submit your question through the Contact Us page and we’ll answer you as soon as possible.

Course entry requirements

All classes are delivered in English, therefore a good level of English is essential for all courses. 

WSET Level 2 Award in Wines & WSET Level 3 Award in Sake

No prior qualification is required.

WSET Level 3 Award in Wines

You must hold the WSET Level 2 Award in Wines or successfully complete the WSET Level 3 Award in Wines Online Entry Test

WSET Level 3 Award in Spirits

You must hold the WSET Level 2 Award in Spirits or the Spirits module of the WSET Level 4 Diploma in Wines and Spirits or successfully complete the WSET Level 3 Award in Spirits Online Entry Test

WSET Level 4 Diploma in Wines

You must hold the WSET Level 3 Award in Wines (previously known as the Level 3 Award in Wines and Spirits).

Online Learning

Which courses are available online?

We deliver almost all of our WSET qualifications online. The exceptions are the Level 1 and 3 Award in Sake courses, which require a classroom element, and the Level 3 Award in Spirits, which is currently being developed for online learning.

All our wine courses, from Level 1 through to the Diploma, as well as our Level 1 and 2 Award in Spirits courses, are available to study through the Online Classroom. 

What is the Online Classroom?

The Online Classroom is WSET's e-learning platform. The platform enhances textbook study with a broad range of educational materials and activities to suit different learner types.

Videos, quizzes, games and tasting activities will keep you engaged throughout your course, while student forums will connect you with your classmates so you can share your experiences. 

What support/guidance will I get?

This is one of the best things about studying online - you'll be assigned a dedicated expert educator who will guide and support you throughout the course. They'll answer any questions you have about the materials and help you to develop your tasting skills.

The Online Classroom support team will also be there to help you get the most out of the platform.

How does tasting work online?

Tasting is an important part of all WSET courses. For online courses, you will source your own samples, but you’ll get lots of guidance on what styles to buy. Throughout the course, you’ll share your tasting notes and your educator will give you feedback and pointers to help you hone your palate.

Please note: For Level 3 and Diploma courses, where there is a tasting element in the exam, we will schedule tasting tutorials to help you improve your tasting skills and master exam technique. Upcoming tasting tutorial dates are subject to change – we will reschedule any that are affected by COVID-19 as soon as we are able.

How do I sit the exam?

The examination needs to be sat in person and each course has a set exam date. However, currently these are subject to change due to the circumstances surrounding COVID-19.

But don't let this stop you studying - if you can't make the set date, we'll work with you to find a date that works for you so that you can complete your qualification.

How long will I have access to my course?

Full access to online materials and educator support will only be provided during the advertised course dates. However, read-only access will be provided after this time up to one year following the advertised start date for Level 2-3 and for three years following the advertised start date for Level 4 (Diploma).

How do I book?

If you're ready to book, the easiest and fastest way to book is through our website – you can find the next course available through our Course Calendar.

If you still have questions, please do drop us an email through our 'contact us' portal. Our office phone line is currently closed, but we can arrange a time for someone to call you if you would like to talk through your options further.

When will I receive my login?

If you are new to the Online Classroom you will receive a username and temporary password via email. Please be sure to check your junk/spam folder in case it lands there. Your login details will be issued once the course is live, i.e. visible in the Online Classroom. The Online Classroom area will be available from at least 2 weeks before the start of your course.

Existing users, including anyone that has done a course, feedback test or online entry test with an online element in the past will use the same login details, so no new details will be issued. Existing users will continue to use their previous login information.

I am having trouble logging in.

I do not remember my login information: you can reset your details using the ‘Forgotten your username or password?’ link on the login page.

I have received my login details but they don’t seem to be working: please be sure that you have copied your login details correctly. If you still can’t login, please send an email to studentservicesteam@wsetglobal.com

I have received my login details but when I am trying to log in the website is resetting itself: Please try and login at wsetonlineclassroom.com using the details from the automatic message you have received. If the page says ‘Invalid login’, you have already managed to change your initial password. If you cannot remember your new password, you can reset this using the ‘Forgotten your username or password?’ link on the login page.

Bookings

Will I get an invoice?

Yes, invoices are sent out with your receipt once the booking has been processed by our Student Services team.

How do I know my course booking is confirmed?

A confirmation email will be sent from Student Services within three working days of receiving the booking. This will be sent to the email provided at the time of booking. Please refrain from booking any travel tickets or accommodation until you receive the confirmation email.

Can I pay for my course by instalments?

Instalment payment plans are available to Level 4 Diploma in Wines students who are UK residents and hold a UK bank account. To request a form please email student services: studentservicesteam@wsetglobal.com

Can I apply for a bursary?

WSET School London offers a bursary scheme. To find out if you are eligible or to apply, please contact us on bursary@wset.co.uk.

Can I get help with a student VISA?

WSET School London does not issue VISAs. We are registered with Gov.UK -  UK Visas and Immigration as a short-course provider, but you will need to go through the VISA application process with Gov.UK -  UK Visas and Immigration. Please refer to their website for more information. 

Study materials

When will I receive my study materials?

  • Study materials for Level 2 and 3 courses will be dispatched from the day you receive your course booking confirmation email, or can be collected from WSET School London within our office hours.
  • Level 1 classroom students will receive their study materials on the day of their course.
  • For Level 1 online courses and the Level 4 Diploma in Wines, all study materials are digitial - you will be given login access to them once your course is confirmed.

Exams

When will I receive my results?

Level 1 and Level 2 qualifications

  • Results will be issued up to 4 weeks from the date you sat your examination

Level 3 qualifications

  • Results will be issued up to 10 weeks from the date you sat your examination

Level 4 Diploma examinations

  • Results will be issued up to 12 weeks from the date you sat your examination

What happens if I fail an exam?

You can re-sit any failed exam by completing the relevant re-sit examination booking form. Please see the Exam Re-sits page

Can I sit my exam at a later date?

Yes, you can postpone your exam to a later date by completing a paid transfer examination booking form:

What happens if I’m ill on the day of my exam?

You can apply for a deferral under our extenuating circumstances policy. You will need to supply relevant documentation. Please contact student services as soon as possible on +44 020 7089 3841 or studentservicesteam@wsetglobal.com.

Student details

How do I update my contact details?

Please login to your account - you will be able to change your details and contact preferences there.